We understand that visiting a new dentist can feel daunting, and our team is committed to making your first appointment as comfortable and relaxed as possible. From the moment you walk through our doors, you'll be greeted by our friendly staff in a warm, welcoming environment designed to put you at ease.
Your initial visit begins with a comprehensive review of your medical and dental history. This helps us understand your overall health, any medications you may be taking, and any previous dental experiences — positive or otherwise. We'll then conduct a thorough examination of your teeth, gums, jaw, and soft tissues, including digital X-rays if necessary, to build a complete picture of your oral health.
We take the time to listen to your concerns and goals. Whether you're dealing with a specific issue like tooth pain, or you simply want to maintain a healthy smile, we'll discuss your options openly and honestly. There's no pressure — just clear information so you can make informed decisions about your care.
After your examination, your dentist will sit down with you to discuss their findings and outline a personalised treatment plan tailored to your needs and budget. We'll explain any recommended treatments in plain language, answer all your questions, and ensure you feel confident about the path forward. For patients with health fund cover, we can check your benefits on the spot so there are no surprises.
To help us make the most of your first visit, please bring the following:
We recommend arriving a few minutes early to complete any paperwork. If you have dental anxiety, please let us know when booking — we have a range of options to help you feel comfortable throughout your visit.
During your first visit, our team performs a comprehensive oral examination, including teeth, gums, jaw joint, bite, and oral cancer screening. We also take necessary X-rays to check for hidden issues between teeth, bone condition, and wisdom teeth health.
The initial comprehensive exam — including X-rays and diagnostics — is capped at $150. This ensures upfront transparency and affordability.
No, the $150 cap does not cover a professional clean. If you wish to have a clean during your first visit, an additional fee applies.
Yes, Whitehorse Dental welcomes new patients from Blackburn and surrounding areas including Doncaster, Box Hill, Vermont South, Forest Hill, Nunawading, Templestowe, and Donvale.
Our friendly and gentle team takes time to understand your concerns. We aim to create a relaxing, stress-free environment for all patients — even those with previous negative experiences. For patients who require it, we also offer Nitrous Oxide (happy gas) to help take the edge off.
Included in your first visit are dental X-rays for decay, bone health, and wisdom teeth evaluation, as well as an oral cancer screening.
You can book online by clicking "Book Appointment" on the site, call via (03) 8838 8820, or text 0435 025 318 (SMS only).
Bring a list of current medications, any referral letters if applicable, and private health insurance details if you have extras cover. If you'd like us to help you process the insurance claim with HICAPS, you'll need to bring the physical card.
After assessment, our dentist will discuss any necessary treatment. You can choose to proceed immediately or schedule follow-up visits for cleaning, fillings, crowns, etc.
Yes, Whitehorse Dental accepts all major Australian private health funds. If you have dental extras cover, you may be eligible for a rebate. On-the-spot claims can be processed via HICAPS if you bring your physical or digital health insurance card.